Postage:
The postage prices are:
| Weight (not over) |
Europe including UK |
World Zones 1 and 2 |
| 300g |
£1.98 |
£3.18 |
| 400g |
£2.48 |
£4.12 |
| 500g |
£2.98 |
£5.02 |
| 600g |
£3.48 |
£5.92 |
| 700g |
£3.98 |
£6.82 |
| 800g |
£4.48 |
£7.72 |
| 900g |
£4.98 |
£8.62 |
| 1000g |
£5.08 |
£8.80 |
| 1100g |
£5.98 |
£10.42 |
| 1200g |
£6.48 |
£11.32 |
| 1300g |
£6.98 |
£12.22 |
| 1400g |
£7.48 |
£13.12 |
| 1500g |
£7.98 |
£14.02 |
| 1600g |
£8.48 |
£14.92 |
| 1700g |
£8.98 |
£15.82 |
| 1800g |
£9.48 |
£16.72 |
| 1900g |
£9.98 |
£17.62 |
| 2000g |
£10.48 |
£18.52 |
| 2000g+ |
£15.24 |
£25.55 |
please note: The postage costs do not change with the curency converter
Delivery:
Orders will be sent via postal services, worked out on a weight basis. Most
items weigh about 20 grams each with exception of the trade packs (200 grams
each) and the taster packs (350 grams each)
Orders:
Goods are normally dispatched next working day. If we are unable to send out
your order for any reason we will contact you by email or telephone as soon
as possible.
Orders placed in error:
A charge will be made to cover costs incurred for any orders placed in error
or chargebacks made in error.
Delivery times:
Normally, delivery takes 4-7 working days, but may take longer at peak times,
as we are totally dependant on the Postal services. If we are unable to deliver
or the delivery will be delayed by us for any reason, we will notify you
by e-mail as soon as possible.
Non Delivery:
Any query regarding non-delivery must be notified to us as soon as possible so
that we can make enquiries with our couriers. As a guide if you haven't received
your order within 10 days then please contact us.
Descriptions:
We endeavour to provide an accurate description of the products, but it should
be noted that all items that are handmade will vary slightly. All sizes stated
are approximate.
Returns:
If a product is supplied in error, is incomplete or damaged, please contact us
via the contact page, email us as soon as possible. If you are not satisfied
with any product you have purchased from us, you may return the product to
us and obtain a refund of the price of the returned product (excluding the
cost of delivery) if you contact us within 7 working days. In this case, products
returned must still be new, unused, unmarked and in the original packaging
for a refund of the price of the product. Any delivery charges paid by us will
be deducted from the refund payment.
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